Does Interactive Media Make Video More Personal?

Lynn Hershman makes a direct and surprising statement when she writes, "Television is a medium that by nature is fragmentary, incomplete, distanced and unsatisfying, similar to platonic sex." But does creating a video piece that is interactive create a sense of control and emotion for the audience? Lynn Hershman's example, Lorna, was a series of life choices the audience could make for the main character via buttons on an interactive video. Although an audience can affect a narrative, does that reduce the fragmentation and distance of the story? The story, remains mainly in control of the artist, and if anything, delineating from the story line may make the story more fragmented and removed from reality. In my opinion, unless an artwork is totally dependent and reacts in real time to audiences there cannot be that connection between audience emotion and involvement and the artwork.